Build Loyalty with Proactive In-Product Support
Offer support, monitor trends, send tips and tricks, and automate support based on device diagnostic or user behaviors
Build Loyalty After the Sale
Aviata’s PowerSUPPORT enables you to create loyalty campaigns to offer tips and tricks for unique segments of users. Help them get the most out of their purchase, or teach them about exciting new features after an update.
Auto-Capture Device Info
Aviata’s technology auto-captures device metadata such as model number and serial number, so you can understand where support trends align with product lots. Reach out to customers with help before they reach out to you.
Proactive Customer Surveys
Segment User Groups
Surveys capture device metadata, allowing you to discover support trends like never before. Segment users by serial number or product type, and push dynamic content straight to their devices.
Measure Key Metrics
Follow up on support inquiries to measure NPS, CSAT, NSS, and other key support metrics.
Improve Support Efficiency
Reduce time to resolution and decrease inbound request by supporting customer while they are using the product.
- Deployment Options: